Shipping and Returns

shipping Policy

Shipping Policy – The Kush Life Wellness

At The Kush Life Wellness, we take pride in delivering handmade, plant-based healing goods with care, purpose, and love. Below you’ll find everything you need to know about how we get your products from our hands to your doorstep.

Processing Times

All of our products are crafted in small batches to ensure freshness and potency.

Processing Time: Please allow 3–5 business days for order preparation before shipping.
During high-demand periods (holidays, promotions), processing may take an additional 2–3 business days.
Custom orders or restocks may require extra time, but we’ll notify you if that’s the case.

Shipping Methods & Rates

We currently ship within the United States. All orders are shipped via USPS or UPS, depending on what gets your healing goods to you the quickest.

Standard Shipping (3–7 Business Days): Calculated at checkout.
Expedited Shipping (1–3 Business Days): Available upon request at checkout.
Free Shipping: Available on orders over $75 (U.S. only).

You will receive a tracking number via email as soon as your order is shipped.

Shipping Address Policy

Please ensure your shipping address is correct when placing your order. We are not responsible for:

Delays due to incorrect or incomplete addresses.
Lost packages resulting from address errors.
Additional shipping charges due to returned or undeliverable mail.

Eco-Friendly Packaging

Our packaging is minimal, recyclable, and intentionally designed to reduce waste while keeping your products safe and fresh. We believe in healing the Earth while healing ourselves.

Lost, Stolen, or Damaged Packages

If your package is lost or stolen after delivery confirmation, please file a claim with the shipping carrier first.
If your order arrives damaged, contact us within 48 hours of delivery with photos, and we’ll make it right.

International Shipping

At this time, we do not ship internationally. Stay tuned as we grow — we hope to spread this wellness worldwide soon.

Contact Us

If you have any questions or concerns about your order or shipping, reach out to us at: support@thekushlifewellness.com
or tap into our Contact Page.

Peace, Love, & More Life,
The Kush Life Wellness
Healing the Hood — One Ritual at a Time.

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tklholdingsscorp@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question tklholdingsscorp@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.